Privacy Policy

Effective Date: April 2025

1. Introduction

Welcome to Fixetta. This Privacy Policy constitutes a legally binding agreement between you and Fixetta LLC ("Fixetta", "we", "our", or "us"). It governs the collection, use, disclosure, retention, and security of your personal data when you access or use our website, mobile application, or services (collectively, the "Platform").

By continuing to access or use the Platform, you acknowledge and agree to this Privacy Policy. If you do not agree, discontinue use immediately.

2. Information We Collect

We collect information directly, automatically, and via third parties to ensure lawful operations, risk mitigation, fraud prevention, and service enhancement.

A. Information You Provide

Full name, address, email, phone number
Profile data: photos, skills, license credentials, service preferences
Messaging history and communication logs
Billing, payment, and tax documentation

B. Information We Automatically Collect

IP address, geolocation data (coarse), device/browser fingerprint
Operating system, session duration, clickstream data, timestamps
Cookies, session identifiers, authentication tokens

C. Information from Third Parties

Payment processors (e.g., Stripe)
Government ID or license verifiers
Referral affiliates, analytics tools, background screening agencies

3. Legal Bases for Processing (GDPR & Global Standards)

Our processing is based on:

Contractual necessity
Legal obligations
Legitimate business interests (fraud prevention, service improvements)
User consent (where applicable)

4. How We Use Your Information

We use your data to:

Facilitate marketplace matching and secure messaging
Authenticate identities and prevent fraud
Process payments, issue invoices, and manage financial reporting
Provide service updates, platform announcements, and customer support
Monitor and analyze usage patterns to improve functionality
Fulfill legal and regulatory obligations

5. Disclosure of Information

We do not sell or rent personal data. We may share information under strict confidentiality and access control agreements with:

Service Providers: Cloud hosting, analytics, customer support tools
Payment Partners: Third-party financial processors
Legal Authorities: Where legally compelled by subpoena, warrant, or statute
Corporate Transactions: In case of merger, acquisition, divestiture, or restructuring

All third parties are contractually bound to comply with security and privacy obligations equivalent to or greater than those of Fixetta.

6. Data Security Measures

Fixetta implements a multi-layered security architecture including:

HTTPS data transmission and encryption-at-rest
Tokenized payment information via PCI-DSS compliant processors
Firewalls, VPN access restriction, and activity logging
Role-based access controls and mandatory 2FA for administrative interfaces

Despite best efforts, no platform is entirely immune from breaches. Use the Platform at your own risk.

7. Cookies and Tracking Technologies

Fixetta uses:

Essential cookies for login and session management
Analytical cookies to improve functionality (e.g., Google Analytics)
Behavioral cookies for content optimization

You may opt out via your browser settings. Doing so may degrade platform functionality.

8. Third-Party Integrations

The Platform may link or integrate with third-party tools (e.g., mapping APIs, payment gateways). We do not control the privacy practices of these entities. Review their policies before engaging with third-party services.

9. Data Retention

Fixetta retains personal data for:

The duration of your account
A minimum of 7 years for financial/tax/legal recordkeeping
Until regulatory or operational necessity expires

You may request deletion; however, Fixetta may retain anonymized or aggregated data indefinitely.

10. Children's Privacy

Fixetta is not intended for use by anyone under 18. We do not knowingly collect information from minors. If we discover such information, it will be permanently deleted.

11. Your Privacy Rights

Depending on jurisdiction, you may:

Request access or rectification of your data
Request erasure, portability, or restriction
Object to data processing or automated decision-making
Lodge complaints with regulatory authorities

Requests may be made by emailing support@fixetta.com. Identification verification may be required.

12. International Data Transfers

Data may be processed and stored in jurisdictions outside your own. Fixetta uses standard contractual clauses and technical safeguards to ensure adequate protection across borders, but cannot guarantee compliance by foreign third-party sub-processors.

13. Limitation of Liability

Fixetta disclaims liability to the maximum extent permitted by law for:

Unauthorized access, loss, or destruction of data
Misuse of data by third-party platforms
Consequential damages or economic loss arising from privacy incidents

Your use of the Platform indicates acknowledgment and assumption of these risks.

14. Policy Updates

Fixetta reserves the right to amend this policy at any time. Revised versions become effective upon posting. Continued use of the Platform constitutes acceptance of updated terms.

15. Data Protection Contact

For GDPR-related inquiries, you may contact our privacy team or designated representative at:

📧 privacy@fixetta.com
🏢 Fixetta LLC – GDPR Compliance Officer

16. Data Breach Notification

In the event of a data breach, Fixetta will notify affected users and relevant regulators as required under applicable laws, including GDPR Article 33 and U.S. state data breach statutes.

17. California Privacy Rights (CCPA/CPRA)

For residents of California, Fixetta complies with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Users have the right to:

Know what personal information is collected, used, shared, or sold
Delete personal information (subject to legal exceptions)
Opt-out of the sale or sharing of personal information
Non-discrimination for exercising privacy rights

Requests can be submitted to support@fixetta.com with proof of identity.

18. Cross-Border Data Transfers

Fixetta may store or process data in jurisdictions outside your home country. To safeguard these transfers, we use:

Standard Contractual Clauses (SCCs)
Data Processing Agreements (DPAs)
Technical and organizational safeguards

While we strive to ensure a high level of protection, we encourage users to review any third-party data processors’ policies for additional assurance.

19. Cookies and Tracking Consent (EU/UK Users)

Fixetta uses cookies and tracking technologies in compliance with the ePrivacy Directive and UK PECR. Users in these jurisdictions will be presented with a cookie consent banner upon first visit, offering options to:

Accept or decline non-essential cookies
Manage cookie preferences at any time via browser or account settings

Essential cookies are required for core functionality and cannot be disabled.

20. Data Rights Requests and Verification

To exercise your privacy rights (access, correction, deletion, portability, objection, restriction), you may contact support@fixetta.com.

We may require reasonable identity verification to protect your data from unauthorized access. Responses will be issued within the timeframe required by applicable law (usually within 30 days).

Contact Us

Questions or concerns regarding this Privacy Policy may be directed to:

📧 support@fixetta.com
🏢 Fixetta LLC, Arlington, VA

Fixetta — empowering transparency, not exploiting privacy.